BIOSSANCE Reviews 6,551

Easy to checkout and redeem rewards. Love this company’s products.

I appreciate that there was sufficient information on each page about the product and the ingredients so I could choose what was best for me.

I was very disappointed that the website no longer has extra large sizes in many of their face creams. In the past there was size options to choose from.

All girls favorite face products

I love the eye cream! So soothing and non irritating even if I get it in my eyes. The omega cream is nice. I have had trouble more than once with discount codes and customer service replied but couldn’t resolve it. One representative did clarify an O instead of zero. After weeks I figured out it was an I not a one or lower case L. Seriously do they need to be like this for a repeat customer or a new customer ??? I lost out on some bonus offers and will probably seek out some different products . Customer support is not the problem, It’s the discount codes and it is not like the products are inexpensive Really why frustrate your customers? Sincerely Jeanne

Their products work great and the website is intuitive

Long time customer here!
I find that the website is really easy to use which saves alot of time.
Make sure you utilize your "Loyalty" points, they add up for some nice treats.

Easy to navigate website and get my favorite products. The descriptions of the skincare are thorough and very helpful when deciding to try new products and seeing how they fit in my current skincare routine.

The selecting was easy but things got complicated when I wanted to use the VIP offer of a free full size product. Clicking on the offer just put me in an endless loop asking me to sign in. I went to chat, entered my info and asked how to get the code. Chat then passed me to an agent and I had to enter my information again. Went through that twice just trying to get an answer to does the act of putting things in my basket trigger sending the code? Don’t think it is good marketing to have a customer ready to make a purchase be told to wait 24 hours or more so they can get an offer. Biossance always had great customer service so this was a frustrating surprise.

I really miss the Sqalene and retinol night serum. I’m 53 and this was the first serum ever that improved my skin. I would break out, have tiny bumpy patches, and uneven skin tone, this serum fixed all that! No irritation, and worth every penny. I’m now considering switching to a different brand because I don’t want to use combinations of different brands for my skincare.

I found it very easy to access the free product this year, it seems in the past that it was more challenging. I appreciate the change and the ease in which I executed the order, a gift for my beloved niece.

Excellent service

Biossance has been part of my daily routine for years now and my skin has never looked and felt better. It’s light but hydrating. I feel glowy after doing my full Biossance routine.

It was advertised that I would get $20 off my order when signing up for text and email alerts however after signing up for these alerts and creating an account, the discount codes I received did not work

Easy and applied my discounts

I was pleasantly surprised at how quickly my order was shipped! I absolutely love Biossance skin products. They are the reason I have such great skin at the age of 80. My skin is smooth, clear, sag-free, minimal wrinkles. I have been using Biossance for several years now. My 15 year old granddaughter really likes the probiotic gel moisturizer. It is great for teenage skin. Her mom, my daughter, fully approves it.

I have been a longtime Biossance customer and genuinely love the products. They work incredibly well for me, which is why this experience has been so disappointing.

I want to be clear: I am not complaining about the price of the products. Biossance is expensive, but I have always felt the products were worth it. As a stay-at-home mom, I intentionally splurge on very few things for myself, and skincare is one of them. So when I spend money on premium skincare, I expect the customer service and loyalty program to match the price point.

On April 9, 2026, I contacted Biossance because I am a VIP/Elite member and was trying to redeem an advertised VIP benefit for a free full-size product tied to a $75 threshold, as shown in the offer. I never received the email or code for the benefit, so I reached out for help.

On April 10, I was told the code was valid for the whole month and could be sent at any time during the month. I was also told to keep checking my email, spam, and junk folders. The issue is that we were already well into April, and this was a monthly offer. Being told to simply keep waiting for an email was not helpful and felt dismissive.

I also noticed confusing and inconsistent information in Biossance’s own marketing. The offer I saw said the cart needed to be over $75, but another area of the website explaining the VIP incentives stated a threshold of over $100. Because of that inconsistency, I tried changing my cart and increasing the amount to see if that would fix the issue. It did not. The code still showed as invalid or not applicable.

On April 11 and April 12, I followed up again and was asked by a customer service representative to send a screenshot of the offer I was discussing. That was one of the most frustrating parts because it made it seem like customer service did not even know what offer I was talking about, even though it was a Biossance VIP benefit advertised by their own company. This is one of the main perks that encourages customers to order directly through the Biossance website, so as the customer, I should not have had to explain or prove their own promotion.

On April 15, I was finally sent a VIP code and was told they would be “owning” my experience from there and providing a prompt resolution. Unfortunately, that is not what happened. The code did not work. It showed as invalid or not applicable after multiple tries, including switching items in and out of my cart to see if a specific product was the issue.

From April 17 through April 28, I continued going back and forth with customer service. Multiple representatives said the issue was escalated, forwarded to the “relevant” team, sent to the “appropriate channel,” or made it sound like the issue was being personally handled. But nothing actually changed. The same simple issue remained unresolved.

On April 22, after nearly two weeks of trying to get help, I asked to speak with a real person because it felt like no one was reviewing the full message thread or understanding the problem. Instead of fixing the advertised VIP benefit, I was offered a $10 credit, which did not resolve the original issue. That $10 credit was also never processed to my account.

Now we are at the end of the month, and I still do not have a working code. I was later told the code had been tested and was working on my account, but when I tried again with different items in my cart, it still gave the same invalid/not applicable message.

I also did not receive the annual Earth Day benefit, even though Biossance promotes additional VIP benefits around that time. In the bigger picture, this is frustrating because it makes the offers and incentives promoted with VIP/Elite status feel unreliable, confusing, and poorly supported.

This should have been a simple customer service fix. I qualified for a benefit, did not receive the code, asked for help, received a broken code, noticed inconsistent offer terms, tried adjusting my cart myself, and then spent weeks being passed between representatives and vague escalations.

I still love the products, but this experience has seriously changed how I feel about ordering directly from Biossance. These products are not cheap, and for regular customers like me, purchases are intentional. A company should not advertise VIP benefits if its own customer service team cannot explain them, honor them, or fix them when they fail.

Screenshots of the full conversation, offer, inconsistent website information, and invalid code message are available upon request. I gave Biossance multiple chances to resolve this privately. They did not. I will be sharing my documented experience publicly on TikTok and social media in hopes that Biossance finally pays attention and changes how it handles loyal customers.

I had $10 off in points that I attempted to use, but it didn’t apply at checkout. I immediately reached out to customer service to explain. I received a single generic reply to my initial message, and then crickets. I am a dedicated long term customer, and the lack of customer service is extremely disappointing. Please remedy this for me as soon as possible. Thank you

I was placing an order from the email I received regarding a free full sized gift with $75 order. It was stated that code would need to be added at checkout. I could not find location to enter code.
I did have on site conversation with help dept. but never located where to enter code. Therefore, I was unable to access free gift. Very disappointing!