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Your support platform wasn't built for AI

Pylon is AI-native B2B support, across every channel.

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Automate resolution

Every channel, full context
Slack, Teams, WhatsApp, email — all in one place, with complete account history on every conversation.
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Routing based on intent
AI reads the issue, identifies the right team, and routes instantly — eliminating manual triage queues.
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Knowledge automation
AI finds gaps in your KB, drafts articles, and surfaces the right answer before your team has to search.
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Account Intelligence
Support conversations surface churn signals, feature requests, and renewal risk automatically.
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Build a support engine

Omnichannel

Support customers anywhere.

Bring every customer conversation —  Slack, Teams, Email, Chat,  Teams, Discord and more — into a single view.

Manage Slack Connect and Community channels in Pylon
Support Microsoft Teams users without switching apps
Track all Discord conversations and forums in one place
AI

Work faster with AI built for B2B.

Route issues, identify and fill knowledge gaps, draft articles and replies, categorize tickets, surface insights across accounts, generate charts, and Ask AI any question about your customers.

Automate repetitive tasks and ticket pre-work
Ask AI anything and get answers with sources
Fill knowledge gaps and automatically generate docs
Account Intelligence

Surface the right context for each team.

Manage accounts proactively with shared context from support, success, and sales in one view.

Track key account signals automatically
See full customer context in seconds
Turn conversations into actionable tasks and projects

Learn from the best

90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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90%

decrease in First Response Time, from 35 minutes to < 3.5 minutes

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Open Case Study
50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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50%

of eligible support inquiries resolved without human intervention

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Open Case Study
8x

faster resolution time, despite 76% more ticket volume

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8x

faster resolution time, despite 76% more ticket volume

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8x

faster resolution time, despite 76% more ticket volume

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8x

faster resolution time, despite 76% more ticket volume

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Open Case Study

Security & trust

Compliance
We are SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant.
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Investors
We've raised $50M from the best firms including a16z, Bain Capital Ventures, General Catalyst, and YC.
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Industry
We have earned dozens of badges and are rated 5 stars on G2.
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Want faster, smarter customer support?

See how Pylon cuts the busywork and brings your support teams into one place.

See our latest updates

Guides

Customer Feedback Surveys That Gather Actionable Insights

Advith Chelikani
October 10, 2025
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Blog post
Guides

Template for an FAQ document: A guide for customer support managers

Advith Chelikani
January 8, 2026
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Blog post
Industry

What’s customer care?: Making B2B customers feel valued

Dan Guo
January 29, 2026
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Blog post