We will be performing planned maintenance at our Global (Europe) data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Global (Europe) data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 05 May 2026 19:00
End (UTC): 05 May 2026 21:00
Posted on
Apr 16, 2026 - 12:42 UTC
We will be performing planned database maintenance at our Global (Europe) data center to optimize our messaging platform infrastructure, ensuring continued stability and performance.
Preventive measures are in place to minimize impact; however, scheduled messages, bulk campaigns, and broadcast operations may experience delays or temporary failures during the maintenance window. Real-time single message sending should not be affected.
Affected services:
- Moments (Broadcast campaigns)
- Scheduled SMS, Email, WhatsApp, ChatApps, and Voice messages
- Bulk messaging operations via API and Portal
Any disruptions are expected to last no longer than 15 minutes within the scheduled maintenance window.
Start (UTC): 06 May 2026 05:00
End (UTC): 06 May 2026 06:00
Posted on
Apr 21, 2026 - 11:11 UTC
Update -
We would like to inform you that the planned maintenance at our Brazil data center will be rescheduled for the following timeframe:
Start (UTC): 07 May 2026 06:00
End (UTC): 07 May 2026 08:00
Apr 23, 2026 - 10:01 UTC
Scheduled -
We will be performing planned maintenance at our Brazil data center to upgrade core networking equipment, ensuring stability and optimal performance.
Preventive measures are in place to minimize impact; however, intermittent connectivity interruptions may occur for services hosted at the Brazil data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window.
Start (UTC): 27 April 2026 06:00
End (UTC): 27 April 2026 08:00
Apr 14, 2026 - 12:28 UTC
We will undergo a planned maintenance of our Europe (Global) data center's database infrastructure that might affect the seamless operation of the People service hosted at this location.
During this activity, brief interruptions are possible (of up to 30 minutes) when performing actions related to viewing and updating data within the People service (over Customer Portal and/or API), as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).
Start (UTC): 12 May 2026 18:00
End (UTC): 13 May 2026 00:00
Purpose: Infrastructure upgrade and optimization
Posted on
Apr 27, 2026 - 13:11 UTC